Terms of Use

1. Who we are

Glow.ai by Glow Creators is a software service operated by AUTOMATIZA AI TECNOLOGIA LTDA, registered under CNPJ No. 51.010.116/0001-42, headquartered at Rua Martins Fontes, 70, Bloco 02, andar 12, apartamento 122, Vila Jones, Americana/SP, hereinafter "Glow".

Contact: contato@glowcreators.io.

2. Definitions

• Platform: the Glow.ai software, accessible over the internet.
• Client: the individual or legal entity that purchases a subscription.
• Store: a TikTok Shop seller account linked to a subscription.
• Creator: a person who produces content and may promote the Client's products.
• Active partnership: a creator with a sample in progress or at an open stage of the Client's workflow.
• Outreach message: a first-contact message sent through the Platform, at the Client's instruction, to a creator.
• Credit: a standalone unit that increases the limit of creators returned in search.

3. Purpose

Glow grants the Client a non-exclusive, non-transferable license to use the Platform, for a term limited to the duration of the subscription, to organize relationships with creators: discovery, conversations, sample tracking, and reading the Store's results.

Glow is a software provider. Glow is not an agency, does not intermediate contracts between Client and creator, does not receive commission on sales, and holds no rights over the relationships built by the Client.

4. Account and registration

• The Client is responsible for the accuracy of the information provided and for safeguarding its credentials.
• The Client may invite members of its team and assign roles. The Client is responsible for the acts of those it invites.
• Glow may suspend accounts showing signs of fraud, use by an unauthorized third party, or violation of these Terms, and will notify the Client.

5. One store per subscription

Each subscription entitles the Client to operate a single Store. The relationship is one to one: one subscription, one Store, with its own workspace, team, history, and settings.

To operate a second Store, the Client purchases a new subscription. Data is not automatically shared between Stores.

6. Plans and pricing

Plan	Includes	Monthly price
Essential	1 Store · 50 active partnerships · 200 outreach messages/month · 1,000 creators in search	R$ 99.90
Seller	1 Store · unlimited active partnerships · unlimited outreach messages · 10,000 creators in search	R$ 497.00

• Amounts are in reais. Monthly plans are billed every month and renew automatically until canceled.
• Fixed-term plans: the quarterly Seller plan is a single purchase paid in installments of R$ 891.00 (3 × R$ 297.00), with a 3-month commitment and no automatic renewal; at the end, the Client subscribes to Seller at R$ 497.00 per month. The annual Seller plan costs R$ 4,970.00 and covers 12 months; it renews automatically on the registered card, with notice by email and WhatsApp 30 days before, and the Client may cancel the renewal up to the day before, with no penalty. Those who pay by Pix receive the notice with a renewal link, with no automatic charge.
• Glow does not charge a percentage of GMV, a commission on sales, or a fee per creator sale.
• A price increase will be announced at least 30 days in advance and applies only to later cycles.
• Limits are measured per monthly billing cycle. What happens when a limit is reached is described in the Platform.

7. Search credits

• Each credit costs R$ 1.00 and increases the search return limit by 100 creators. R$ 10.00 increases it by 1,000.
• Purchased credits do not expire and accumulate while the subscription is active.
• The limit included in the plan renews each cycle and does not accumulate. The 10,000 creators of the Seller plan, for example, return to 10,000 at the start of each cycle, regardless of what was left over.
• Usage first draws down the limit included in the plan and only then the purchased credits.
• Credits cannot be redeemed for cash and are not transferable between subscriptions.
• Once the subscription ends, unused credits are lost after 90 days, unless the subscription is reactivated in that period.

8. 30-day guarantee

Glow offers a conditional satisfaction guarantee, additional to and independent of the statutory right of withdrawal provided in section 9.

Condition: if, in the first 30 (thirty) calendar days counted from the first charge for each Store, no creator replies to the outreach sent by the Client through the Platform, the Client may request a full refund of the amount paid in that period.

Requirements to claim:

• Have connected the Store and sent at least 200 outreach messages through the Platform in the period;
• Request it in writing at contato@glowcreators.io within the 30 days;
• The assessment uses the Platform's own records (outreach messages sent and replies received).

The guarantee applies once per Store and only to the first subscription for that Store. Refunds are made within 10 business days, by the same payment method. Credits purchased separately are not covered.

9. Withdrawal and cancellation

Withdrawal (Article 49 of the Consumer Defense Code (Código de Defesa do Consumidor, "CDC")): when contracting outside a commercial establishment (for example, online), the Client may withdraw within 7 (seven) calendar days of contracting, with a full refund. Glow extends this right to every Client, whether an individual or a business. For consumers under Brazilian law it is statutory, exists independently of the guarantee in section 8, and is not restricted by it.

Cancellation of fixed-term plans: on the quarterly Seller plan, after the withdrawal period, the Client keeps access until the end of the 3 months and the installments remain due, with no refund. On the annual Seller plan, after the withdrawal period, there is no prorated refund for unused months; canceling the automatic renewal is possible at any time up to the day before the charge.

Cancellation of monthly plans: the Client may cancel at any time, with no penalty and no lock-in. Access remains until the end of the cycle already paid; there is no charge in later cycles. Amounts for cycles in progress are not refunded pro rata, except in the cases of sections 8 and 9.

After cancellation, the Client's data remains available for export for 30 days, and is then deleted in accordance with the Privacy Policy.

10. Third-party integrations

Some functions depend on services operated by third parties, including TikTok Shop, a WhatsApp messaging provider, an artificial intelligence model provider, and a market data provider.

• These functions require valid credentials and are subject to each third party's rules, limits, and availability.
• A policy change, outage, or revocation of access by a third party may affect or end the corresponding function, and this does not constitute a defect of the Platform.
• The Client is responsible for complying with the terms of the platforms it connects, including message usage rules.
• Sending is not the same as delivery. The Platform queues messages and only marks them as sent when the provider confirms with its own identifier. Glow does not guarantee delivery, reading, or reply.

11. What Glow does not promise

• Glow does not guarantee sales, revenue, GMV, number of partnerships, or posts. Results depend on the product, offer, commission, creator, and the Client's execution.
• Market data is an estimated reference from an external source, with its own coverage and period. It must not be used to settle commissions, for contractual performance evaluation, or for any purpose that requires accounting precision.
• Return indicators calculated in the Platform use the data entered by the Client and the available affiliate orders. They are not an accounting calculation, are not profit, and do not include taxes, ad spend, salaries, variable actual shipping, or non-affiliate revenue.
• Artificial intelligence features generate suggestions. Review and the decision to send are the Client's, according to the configuration the Client chooses.

12. Your data

The data entered or generated by the Client in the Platform (including creator records, conversations, samples, stages, and settings) belongs to the Client. Glow processes it to perform the contracted service, in accordance with the Privacy Policy.

Glow does not sell the Client's data, does not use it to benefit another Client, and does not claim ownership of the relationships with creators.

13. Acceptable use

The Client may not:

• use the Platform to send unlawful, misleading, or discriminatory content, or content that violates third-party rights;
• circumvent technical limits, reverse engineer, or resell access without authorization;
• use the Platform to contact people in breach of the rules of the connected platforms or of data protection law;
• share credentials outside the registered team.

14. Availability and support

Glow makes reasonable efforts to keep the Platform available, without guaranteeing uninterrupted operation. Downtime for maintenance may occur, preferably announced in advance.

Support is provided at contato@glowcreators.io, on business days. Service hours are 9 a.m. to 6 p.m. (Brasília time), with a reply within 2 business days.

15. Intellectual property

The Platform, its brand, code, interface, and documentation are owned by Glow. The subscription grants a license of use and does not transfer ownership.

16. Limitation of liability

Subject to the consumer rights provided by law, which this instrument does not waive, Glow's liability for proven losses and damages is limited to the amount actually paid by the Client in the 12 (twelve) months before the event.

Glow is not liable for lost profits, loss of business opportunity, the Client's business decisions, acts of creators, or for the unavailability or policy changes of third-party services.

17. Changes to these Terms

Glow may change these Terms. Material changes will be announced at least 30 days in advance by email or through the Platform. If the Client does not agree, it may cancel at no cost before they take effect.

18. Governing law and venue

These Terms are governed by Brazilian law. The venue of the judicial district of Americana/SP is elected, without prejudice to the consumer's right to bring claims in the venue of their domicile.